Refund policy

Refund Policy

Our products are digital ebooks (PDF). After your payment is confirmed, we send the download link by email right away.

Right of withdrawal
If you live in the European Union, the European Economic Area or the United Kingdom, you normally have 14 days to withdraw from a purchase. For digital content this right is lost once the download has started, provided that you expressly asked for immediate access and acknowledged this before buying. At checkout we ask you to confirm both points. If you have not downloaded the files, you can still withdraw within 14 days of your purchase by writing to us.
If you live elsewhere, the rules of your country on withdrawal and cancellation apply where they are mandatory.

Problems with your order
Whatever your country, contact us within 14 days of your purchase if:
- the download link did not arrive or does not work;
- the file is damaged, incomplete or is not the product you ordered;
- you were charged twice or by mistake.
We will send you a working file or, if we cannot solve the problem, refund you.

Other requests
We consider other refund requests case by case, at our reasonable discretion. Your satisfaction matters to us, so if the book is not what you expected, write to us and we will do our best to help.

How to ask
Email myvisionarylab@gmail.com with your order number (it starts with #) and a short description of the problem. We usually reply within 2 business days.

Refunds
Approved refunds are paid back to the original payment method. The time needed to see the money on your account depends on your bank or payment provider, usually within 5 to 10 business days.

Your statutory consumer rights are not affected by this policy.